WEBSITE
http://www.elementcare.org/
EDI Insurance Division
Phone: (781) 715-6672
90-Day Billing Deadline and Other Denials
The Executive Office of Health and Human Services regulations mandate that all claims must be received within ninety (90) days of the date of service or within ninety (90) days of the date of an Explanation of Benefits (EOB) from another insurer. If a claim is submitted for payment within ninety (90) days of the date of receipt of an EOB from another insurer; a copy of that other insurer's EOB must be included with the resubmitted claim.
A claim submitted beyond the appropriate time period will be denied with an appropriate denial letter from Element Care. Element Care may also deny a claim, withhold payment for a claim, or recoup payment for a claim that is not authorized or where the Provider or the employee of the Provider has been excluded, suspended, or debarred from participation in Federal & State health care programs or Federal & State procurement and non-procurement programs.
Appeals
You have ninety (90) days from the date of the original denial or ninety (90) days from claim adjudication (EOB) to submit an appeal. An appeal will only be accepted in writing and must include the following:
All inquiries and correspondence should be mailed to:
Element Care
235 Woodland North
Lynn, MA 01904
Attn: Appeals Committee
Authorizations cannot be updated via EZ-NET. Please contact Element Care for all authorizations inquires.
System availability, transaction execution, and response times may vary due to volume, system performance, and other factors